Privacy Policy
Last updated: January 2025
1. Introduction
Avicenna Commerce Ltd ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
2. Information We Collect
We collect information you provide directly:
- Name, email address, phone number
- Delivery address and billing information
- Order history and preferences
- Account credentials (passwords are encrypted)
- Messages sent via our contact form
We also collect information automatically: IP address, browser type, pages visited, and cookies.
3. How We Use Your Information
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and support requests
- Improve our website and customer experience
- Send promotional emails (you can unsubscribe at any time)
- Comply with legal obligations
4. Payment Security
We do not store your card numbers or mobile money PINs. Payments are processed by Paystack (PCI-DSS compliant) and mobile money providers (MTN, Telecel, AirtelTigo). Their own privacy policies apply to those transactions.
5. Sharing Your Information
We do not sell your personal data. We may share it with:
- Delivery partners to fulfil your orders
- Payment processors for transaction handling
- Legal authorities if required by law
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@avicennacommerce.com.
7. Cookies
We use cookies to maintain your shopping session, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, though this may affect site functionality.
8. Contact
For privacy-related questions: privacy@avicennacommerce.com